Members Responding that their Doctors Usually or Always Communicate Well1You will find information about how members rated their HMO's quality of in-network providers or nurses (on a scale of 1-10). Members responded ''usually'' or ''always'' to questions about the quality of their HMO in-network providers, including overall service and communication such as: listening carefully to them; explaining things in a way they understand; showing respect for what they have to say; and spending enough time with them during visits.� |