Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a crypto casino treated you? This page covers the ways to reach the team behind Top Crypto Casino, what we can (and can't) help with, and how long a reply usually takes.
How to reach the Top Crypto Casino team
The quickest way to contact us is by email at [email protected]. We read every message that comes in, though the volume varies week to week, so please give us a reasonable amount of time before following up — most enquiries get a reply within a couple of business days.
When you write in, it helps to be specific. If your message is about a particular site — say Betpanda, CoinPoker Casino, or any other operator we cover — let us know the name, roughly when the issue happened, and whether it involved a deposit, a bonus, or a withdrawal. That context lets us look into it properly rather than guessing at the details.
What we can help with
- Corrections or updates to a review — for example if a bonus offer, wagering requirement, or supported cryptocurrency has changed since we last checked
- General questions about how we assess and rank crypto casinos
- Feedback on your own experience at a site we've reviewed, positive or negative
- Questions about how crypto deposits, withdrawals, or no-KYC play typically work
- Suggestions for sites or topics you'd like to see us cover
What we can't help with
We're an independent review site, not a casino, a payment provider, or a regulator. That means there are some things we genuinely can't resolve directly:
- We can't access, close, or verify your account at any casino — that has to go through the operator's own support team
- We can't process withdrawals, reverse transactions, or intervene in a dispute with an operator
- We can't provide legal, tax, or financial advice — if you're unsure how gambling winnings or crypto transactions are treated under Singapore law, a licensed professional is the right person to ask
- We can't guarantee outcomes, refunds, or bonus eligibility on behalf of any site listed on this page
If your issue is with a specific operator — a delayed payout, a locked account, or a bonus dispute — your first step should always be that casino's own customer support, since they're the only ones with access to your account.
Before you write in, a few things worth checking
A lot of the questions we get are answered elsewhere on the site already, so it's worth a quick look first:
- If your question is about who we are and how the site is run, our About Us page covers that
- If you're concerned about your own gambling habits or want tools to set limits, our Responsible Gambling page has practical guidance and support resources
- If you want to understand the rules that govern use of this site, they're laid out in our Terms and Conditions
A note on gambling risk and where to get support
Top Crypto Casino is a comparison and review resource, not a gambling operator. We don't accept deposits, run games, or process winnings, and nothing on this site should be read as encouragement to gamble beyond what you can comfortably afford to lose. Cryptocurrency values can move sharply, and combining that volatility with casino play adds a layer of financial risk on top of the usual odds of any casino game. If gambling starts to feel like it's becoming a problem — for you or someone you know — please visit our Responsible Gambling page for tools and support contacts. Everything on this site is intended for players aged 21 and over, in line with the age restrictions that apply to online gambling.
Advertising and partnership enquiries
If you represent a crypto casino, payment provider, or another business and want to discuss a partnership, please use the same email address and mention the nature of the enquiry in your subject line. To be transparent: Top Crypto Casino may earn commission when readers sign up through links on this site, but that relationship never decides how a site is ranked or reviewed — our editorial assessments are kept separate from any commercial arrangement.
What happens after you send a message
Once your message arrives, it goes to a member of our team for review. Straightforward questions and corrections are usually the quickest to handle, while feedback tied to a specific casino experience may take a little longer if we need to look into current terms or double-check details against the operator's site. We won't always be able to change an outcome you've experienced with a casino, but we do use reader feedback to keep our reviews current and to flag operators whose terms or service have shifted since our last check.