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Data Sources

Performance information found in this Guide is from two primary sources:

• New York State Insurance Department (NYSID):
  • provides information on Complaints, Appeals, Independent External Reviews, and Grievances.
  • collects data as part of its regulatory responsibilities.
  • data are from calendar year 2006.


• New York State Department of Health (DOH):
  • provides information on Access to Care and Service, Staying Healthy and Living with Illness and Quality of Providers.
  • collects the data through the New York State Department of Health's Quality Assurance Reporting Requirements (QARR) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS®).
  • data are from calendar year 2005, except where noted.