Using This Guide

The Following Information Will Assist You In Using This Guide:

• How Do HMOs Work? - Similarities and differences between HMOs and HMO/POS options

• How to Choose an HMO - A step-by-step guide

• Terms You Should Know - Health Insurance terms used in the Interactive Guide

• Data Sources - Data source(s) for the information presented in this Guide

• NEW: Types of Complaints - Table explaining the different types of complaints

• NEW: Crosswalk of Health Insurer Names - Explains plan name differences

• NEW: Worksheet to choose an HMO - Organize and assess information about the HMOs available to you